Our Policies

We offer a 21-day return policy, which means you have 21 days from the date of delivery to request a return.

To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging with proof of purchase.

To begin a return request, please contact us at: info@roluxe.co

Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us immediately so we can review the issue and resolve it as quickly as possible.

For hygiene and safety reasons, certain items may not be eligible for return once opened or used.

We also do not accept returns for:

• Gift cards
• Final sale items
• Personalized or custom-made products

If you would like a different item, we recommend requesting a return first and placing a new order once your return has been approved.

For orders delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason.

Items must remain unused, in original condition, and include original packaging and proof of purchase.

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

Approved refunds will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at: info@roluxe.co

When you use our website or place an order, we may collect the following information:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment details
• Order and transaction history
• Device and browser information
• Website activity and interaction data

We use your information to:

• Process and deliver your orders
• Provide customer support
• Send order updates and tracking information
• Improve your shopping experience
• Protect against fraud and unauthorized activity
• Send promotional communication when permitted

All payments are processed securely through trusted payment providers. Roluxe does not store your full payment card details.

Our website may use cookies and similar technologies to improve site performance, remember preferences, and understand how visitors use our store.

We may share limited information with trusted third parties that help operate our business, including:

• Payment providers
• Shipping and fulfillment partners
• Analytics and marketing services
• Shopify platform services

These partners only receive the information necessary to perform their services.

We use industry-standard security measures to help protect your personal information. While no method of transmission is completely secure, we work to keep your information protected.

Depending on your location, you may have rights related to your personal data, including the right to:

• Access your information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

To make a request, contact us at: info@roluxe.co

Our website may contain links to third-party websites. Roluxe is not responsible for the privacy practices or content of external websites.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

If you have questions regarding this Privacy Policy or your personal information, please contact: info@roluxe.co

By using this website, you confirm that you are at least the age of majority in your country or region of residence.

You agree to use this website only for lawful purposes and in a way that does not violate the rights of others or restrict their use of the website.

We work to present our products as accurately as possible. Product appearance, colors, and details may vary slightly depending on your screen settings or device.

We reserve the right to modify or discontinue products at any time without notice.

Placing an order does not guarantee acceptance. Roluxe reserves the right to refuse or cancel any order at our discretion.

You agree to provide accurate billing, shipping, and payment information for all purchases.

All prices listed on our website are subject to change without notice.

Prices may not include taxes, customs fees, or import duties depending on your location.

Delivery times provided are estimates only and may vary due to courier delays, customs processing, or events outside our control.

Roluxe is not responsible for shipping delays once an order has been dispatched.

All returns and refunds are handled according to our Return & Refund Policy.

All website content including branding, logos, product images, graphics, text, and design elements are the property of Roluxe and may not be copied, reproduced, or used without written permission.

Our website may contain links or integrations connected to third-party services. We are not responsible for the content, policies, or practices of third-party platforms.

Your use of our website is also governed by our Privacy Policy.

Roluxe shall not be held responsible for indirect, incidental, or consequential damages related to the use of our products or website.

All products and services are provided on an "as available" basis without guarantees of uninterrupted or error-free operation.

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.

For questions regarding these Terms of Service, please contact: info@roluxe.co